Refund policy
We want you to be completely satisfied with your Elvoria Calm Sleep Strips. If for any reason you are not happy with your purchase, we offer a 30-day money-back guarantee.
How to request a refund:
Contact us at elvoriahealth@gmail.com within 30 days of receiving your order. Please include your order number and a brief reason for your return request. We will respond within 1-2 business days.
Conditions:
- Refund requests must be submitted within 30 days of delivery
- Opened products are eligible for a refund under our satisfaction guarantee
- Return shipping costs are the responsibility of the customer
Refund processing:
Once your request is approved, refunds are processed within 5-7 business days to your original payment method.
Damaged or incorrect items:
If your order arrives damaged or you received the wrong item, please contact us immediately at elvoriahealth@gmail.com with a photo. We will send a replacement at no additional cost.
Non-refundable situations:
- Orders where the 30-day window has passed
- Orders where the product has been fully consumed